TY  - BOOK
AU  - Graham Roberts-Phelps
TI  - Customer Relationship Management
SN  - 9781854181145
U1  - 658.812 PHE-C R 
PY  - 2004///
PB  - Viva Books
KW  - Management
KW  - Customer Relationship Management
KW  - Graham Roberts-Phelps
ER  -