00377nam a2200133Ia 4500008004100000082002000041100001600061100001700077245002900094250001000123260004700133300000600180650005700186150614s9999    xx            000 0 und d  a658.4013  JOS-T  a Susan Berk  aJoseph Berk   aTotal Quality management  aI-ED.  bEducational Book Distributoes ,Kochic1995  a0  aTotal Quality management  Joseph Berk and Susan Berk